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Every day, your company is providing experiences for your customers. But are they experiences worth sharing? No one shares an average experience; they share things they love and things they can’t stand. With all of the noise of social media clouding a brand’s ability to control the message, wouldn’t it be nice to be able to tilt brand sentiment in a positive direction? When you create a remarkable experience for your customers, they become your best marketers. Filled with tons of real-life examples, this session will leave you inspired to go back to work and make your own customers’ experiences remarkable so your brand can stand out against the competition.
Paperback copy of "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media" by Dan Gingiss with a Foreword by Jay Baer