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Panel Session - Building A Customer Centric Digital Strategy

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About this talk

While customer experience is a key business driver for any company, few have yet to understand that, in the digital age, when customers can instantly access swathes of information about a company and its competitors, it has become fundamental to obtaining a real, sustainable, competitive advantage in a rapidly changing marketplace. With customer expectations becoming much more demanding, it is essential for any business to think with the customer at the center when making any business decision.

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Juntae DeLane

Juntae is the founder of the Digital Branding Institute and Chief Strategist of Digital Delane. Juntae has worked with many brands across various industries such as Coca-Cola, Sony, Verizon, NBCUniversal, Paramount Pictures and many others.

Kristin Gallucci

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Mel Kettle

Working with CEOs and leaders to help them communicate to connect and engage with their workforce, customers and investors. Author of The Social Association, podcast host, mentor, keynote speaker on communication, connection, collaboration, and social media.

Tom Pick

Tom Pick has helped dozens of B2B technology companies improve lead generation, brand awareness, and online business results over the past 15 years through search, social, content, and other digital marketing strategy and execution.

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