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The Human Truths of CX: Empathy, Collaboration and Growth

A talk by Dennis Wakabayashi
Customer Experience Strategist | Digital Transformation Catalyst | Public Speaker, Wakabayashi Experience

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About this talk

In this session, you’ll learn to harness the power of empathy and collaboration to lead your brand and customer toward mutually beneficial outcomes

Key Takeaways:

1) Learn how to tap into the minds of customers.

2) Explore ways to break down silos in your organization.

3) Understand how to integrated reputation, reach, responsibility and relationships to grow your brand.

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Dennis Wakabayashi

Over the last decade Dennis played an instrumental part in the development of CX initiatives at major brands including Starbucks, Wells Fargo, AT&T, FedEx and McDonald's.

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